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Supervisor - IT Tech Support Specialist (01 Position)

CMED Group Co., Ltd

Job Details

Level : Senior
Year of Experience : 2 Year
Hiring : 01
Salary : 800 - 1000
Gender : Male
Age : 0 - 0
Term : Full Time
Function : Information Technology
Industry : Architecture / Building / Construction
Qualification : Degree
Language : - Good
Location :

Job Description

·         Oversee the day-to-day activities of the Technical Support personnel.

·         Measure, Monitor and maintain customer service and satisfaction

·         Manage the travel schedule of the Tech Support Personnel

·         Train and coach the Technical Support Team in order to expand their knowledge base i.e. new equipment/application, skills            enhancement etc.

·         Manage, follow-up and maintain all service contracts/agreements and warranties

·         Develop plans for continued training in order to keep up with new technologies and processes

·         Design processes to increase efficiencies within Technical Support

·         Install, test, monitor, support, and troubleshoot hardware and software issues for offices

·         Troubleshoot network communications and network performance issues

·         Successfully increase the frequency of 1st call resolutions

·         Build out the knowledge base for the Tech Support Team

·         Develop and maintain department policies, procedures and processes as required

·         Work closely with the IT Infrastructure Team on identifying and ensuing any issues are tackled and corrective action is                    taken

·         Must be able to work flexible work hours including nights and weekends in urgent cases.

·         Produce weekly and monthly reports

·         Any other tasks assigned by Group Head of IT

Job Requirements

·         Bachelor’s degree in Information Technology or equivalent experience

·         2 years of supervisory experience in a help desk, call centre or other technical support context

·         2 years of hands on technical experience

·         Any Microsoft, Cisco, Dell or other IT certifications are desirable

·         Excellent customer service, troubleshooting and documentation skills

·         Must be able to drive to assigned sites to complete work

·         Must be able to drive to assigned sites to complete work

·         Detailed knowledge of Microsoft Windows 7/10, Windows Server, & Office Suite

·         Outstanding leadership skills with the ability to coach and train a team

·         Excellent communication skills in English, both written and oral

·         Experience with Mac OS X, iOS and Android will be considered an advantage

·         Cambodian only



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Contact Information

Email :
c.vanny@cmedgp.com, chhitvannara@gmail.com
Mobile Phone :
Office Phone :
Address :

About CMED Group Co., Ltd

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