If you want to have much money, you must have happy customers. If you want to have more happy customers, you must have a good system of your business that can serve customers well. For example, franchise business is a business of good system.
How to systemize your business well?
In a book, Instant System by Bradley J. Sugars, there are nine steps to systemize your business:
So, the company, that has a good system, must has these nine keys in place.